The Syrian Arab Red Crescent (SARC) is an independent humanitarian organization of public utility, is permanent and continuous, and has a legal entity and enjoys financial and administrative independence.
SARC was founded in 1942 according to the decrees No/540/ 1942 and No/117/ 1966 which regulate the Organizations’ work. It was recognized by the International Committee of the Red Cross in Geneva (ICRC) in 1946, and is committed to upholding the Geneva Conventions and the seven Fundamental Principles of the International Movement of Red Cross and Red Crescent National Societies.
Vacancy opening date: 10/11/2024
Vacancy closing date: 17/11/2024
Interested candidates are requested to send their updated CV in English and must be PDF file only, otherwise will be rejected
To career@sarc-sy.org E-mail,
Subject “IT Technical Support Officer”.
Based In Damascus – Abou Remmaneh.
Any resume without Subject will be automatically rejected.
| Job Title | IT Technical Support Officer |
| Classification
(Grade and Level) |
Officer |
| Duty Station / Location
(HQ, Branch) |
SARC HQ |
| Department / Unit / Section
Office (Branch) |
ICT Department |
| Immediate Supervisor’s Title | IT Unit Manager Assistant |
| Technical Manager’s Title
(if applicable) |
IT Unit Manager Assistant |
| Number of Direct Reports
(if applicable) |
N/A |
| Number of Indirect Reports
(if applicable) |
N/A |
Organizational context (where the job is located in the Organization)
| Damascus – HQ |
Job purpose
| Tech support works manage, maintain, & repair IT systems. Their responsibilities include diagnosing & repairing faults, resolving network issues, & installing & configuring hardware & software. |
Job duties and responsibilities
| · Install, modify and make repair to personal computer hardware and software systems, and provide technical assistance and training to system users by performing the following duties:
· Install and assist personnel in installation of hardware and peripheral components such as monitors, keyboards, printers and disk drives on user’s premises. · Load specified software packages such as operating systems, word processing or spreadsheet programs into computer. · Enter commands and observe system functions to verify correct system operation. · Respond to personnel inquiries concerning systems operation and diagnoses system hardware and software problems. · Response to end user requests for troubleshooting hardware, software, network and telecommunications problems. · Follow-up with personnel to ensure the problem is resolved. · Replacing or repairing the necessary parts. · Providing support in the form of procedural documentation. · Managing multiple cases at one time. · Testing and evaluating new technologies. · Conducting electrical safety checks on equipment. · Attend in-person meetings with personnel to analyse, troubleshoot and diagnose hardware problems. · Maintain a working log detailed all required system updates, as well as the date of completion. · Assist management in creating training materials pertaining to computer troubleshooting and usage. |
Duties applicable to all staff
| 1. | Actively work towards the achievement of the SARC goals |
| 2. | Abide by and work in accordance with the Red Cross and Red Crescent principles |
| 3. | Perform any other related duties and responsibilities that may be assigned by the line manager |
Position Requirements
| Education and Training | Required | Preferred | ||
|
X | |||
| Experience | Required | Preferred | ||
| · 2 years of relevant experience in technical knowledge of an organization products and services. | X | |||
| Knowledge and Skills | Required | Preferred | ||
|
X | |||
| · Time-management skills and the ability to establish reasonable and attainable deadlines for resolution. | X | |||
| · Extensive experience working with different operating systems. | X | |||
| · Professional written and interpersonal skills are essential when communicating with customers and clients. | X | |||
| Languages and IT Skills | Required | Preferred | ||
| · Very Good in English skills, oral and written. | X | |||
